What's included
- Helpdesk by phone, email and WhatsApp during business hours, with most issues fixed remotely the same day.
- Remote monitoring and management of every workstation and server, so failing disks, full drives and stopped services get picked up before they stop work.
- Patch management for Windows and common third-party apps, scheduled outside working hours.
- Endpoint protection on every managed device, with alerts handled for you (see cybersecurity).
- User admin: new starters, leavers, password resets, mailbox and file access.
- On-site support in Cape Town and the Winelands when something needs hands on it.
- Supplier liaison with your ISP, printer vendor and line-of-business software providers, so you are not stuck in the middle.
How pricing works
You pay a fixed monthly fee, priced per user. Devices and servers are quoted separately where relevant. You get it in writing, with what's in and what's out spelled out. No "unlimited" promise with exclusions buried in the fine print, and no hardware or software you can only buy from us. If you leave, you get your passwords, documentation and admin access handed over.
Who it suits
Offices of roughly 3 to 100 people with no in-house IT, or where someone has IT added to their day job. We also work alongside internal IT staff in a co-managed setup, taking the monitoring, security and escalations off their plate.
Outside Cape Town?
Most support is remote, so location doesn't change much. We support clients across South Africa on the same terms. See remote IT support across South Africa and areas we serve.
Common questions
What's the difference between managed IT and break-fix?
Break-fix means you call when something breaks and pay per call-out. Managed IT is a fixed monthly fee, priced per user, that includes monitoring, patching and support, so problems are often caught before they cause downtime and your IT cost is predictable.
How quickly do you respond?
Requests are picked up the same business day, and urgent issues that stop people working are prioritised. Response targets are written into your service agreement.
Do you lock clients into long contracts?
No. Agreements are month-to-month after the onboarding period, and if you leave we hand over admin access and documentation.