What remote support looks like day to day
A locked account, a new starter, a laptop that won't connect to the printer: you phone, email or WhatsApp us, we connect to the machine and fix it, often while you're still on the line. Helpdesk hours are 08:00 to 17:00, Monday to Friday, the same as for our Cape Town clients.
In the background, we monitor every managed laptop and server, install updates after hours, and look after your Microsoft 365 tenant and backups from our side. Nobody has to travel to reset a password or clear a full disk.
Response times
Requests are picked up the same business day. Anything that stops people working goes first. Response targets are written into your service agreement before you sign, so you know what you can hold us to.
When someone has to be on site
Some jobs need hands on the equipment: a new network or Wi-Fi install, a server or firewall replacement, cabling. Outside Cape Town we arrange these case by case. Before any work starts, we tell you how it will be done and what it will cost.
Who this suits
- Offices of roughly 3 to 100 staff with no in-house IT, or with an IT person or small team that needs extra support
- Head offices in Cape Town or elsewhere with a branch that needs the same setup and security rules as head office
- Businesses on Microsoft 365 that want it properly administered, or want to move onto it
- Firms with one IT person who needs backup, monitoring and someone to escalate to
If you need a technician in your office every day, we're not the right fit. We'd rather tell you now.
How pricing works
Managed IT support is a fixed monthly fee, priced per user. Devices and servers are quoted separately where relevant. A site visit is quoted on its own, before it happens.
What we can look after
We cover day-to-day managed IT support, Microsoft 365 licensing and administration, cybersecurity (including managed endpoint protection) and backup and recovery.
Common questions
How fast will you fix a problem if my office isn't in Cape Town?
Requests are picked up the same business day and fixed remotely, because we connect straight to your computers. If something is stopping people working, it goes first. Response targets are in your service agreement.
What happens if a machine dies and I'm outside Cape Town?
We start remotely and find out what's wrong. If it needs hands on it, we talk you through the options and agree the arrangement and the cost before anything is booked. For planned projects, we schedule a visit with you.
Do I pay more because I'm not in Cape Town?
Remote support is priced the same way for every client: a fixed monthly fee, priced per user, in writing, listing what's included and what isn't. A site visit is quoted separately, before it happens.
Can you look after our head office and a branch in another city together?
Yes. One agreement, one Microsoft 365 tenant and one set of security settings can cover both sites, so branch staff use the same setup as head office.